These Terms and Conditions outline the rules and regulations for the use of Curated - Specialised Detailing’s services. By booking an appointment, you engage in our “service” and agree to be bound by the following terms and conditions (“Terms of Service”, “terms”). Please read them carefully.

1. Service Agreement

By scheduling a service with Curated - Specialised Detailing (“we”, “us” or “our”), the Client (“you”) agrees to the service type, pricing quote and duration quote described at the time of booking via the selected booking method (our website: www.curated-md.com.au, email, phone call, or message system such as text message or Instagram messages). All services are subject to availability and all quotes are subject to change, as further explained in these Terms of Service.

2. Prices and Payment Terms

Our services are advertised at "starting from" prices. The final price of a service may vary depending on the scope of work required, including the condition of the motorcycle, the time required to complete the service, and the materials or products used.

By booking with us, you acknowledge that the price displayed online is a starting price and does not represent a guaranteed final cost. Where reasonably possible, we will advise you of any significant changes to the expected price before or during the service.

We reserve the right to adjust the final price of a service where the actual scope of work differs from that anticipated at the time of booking. Any such adjustment will be based on the additional time, materials, products or work reasonably required to complete the service.

The final price is payable upon completion of the service, unless otherwise agreed upon in writing.

2.1 Deposits and Booking Fees

When booking through our website, an upfront payment is required to secure your booking. This payment comprises:

• Deposit: 10% of the service price. This amount is credited towards the final cost of your service.

• Booking fee: 1% of the service price. This is an additional, non-refundable fee and is not credited towards the final cost of your service.

The deposit and booking fee are payable at the time of booking. The remaining balance is due in full upon completion of the service, unless otherwise agreed upon in writing.  

We accept cash, credit card, and bank transfer payments. An invoice for the provided services may be requested by you at any time. 

Failure to provide payment when due may result in the suspension of further services and/or cancellation of future bookings.

3. Service Duration

The length of time allocated for a service will be referred to as the "service duration". The service duration begins at the agreed date and time for the Client to drop off their motorcycle and concludes at the agreed date and time for the Client to collect their motorcycle.

The service duration may be provided by us at the time of booking or at the time of drop-off. Any service duration provided is an estimate only and is not guaranteed.

By booking with us, the Client acknowledges that the service duration displayed online or otherwise provided by us is an estimate. We reserve the right to adjust the expected service duration before or during the service where reasonably necessary. We will make reasonable efforts to inform the Client of any significant changes to the expected service duration.

The service duration may be shortened or extended due to a variety of factors, including weather conditions, the condition of the motorcycle, or issues identified during the service that were not reasonably apparent during the initial inspection. Any adjustment to the service duration will be made where reasonably necessary to achieve the best possible outcome for the motorcycle.

The Client may request a change to the agreed drop-off or collection date or time before or during the service. We reserve the right to accept or decline any such request based on our availability, scheduling requirements, or other relevant circumstances.

Changes to the service duration made within the scope of this section will not, by themselves, alter the agreed service price. However, additional work requested by the Client or work that falls within the description of an "Add-On" service listed on our website may incur additional charges.

Nothing in this section limits our right to adjust the final service price in accordance with Section 2 of these Terms and Conditions.

4. Cancellations, Rescheduling and Refunds

4.1 Cancellations

The cancellation deadline is 24 hours before the scheduled beginning of the service.

Cancellations made at least 24 hours before the scheduled beginning of the service will be eligible for a refund of the 10% deposit. The 1% booking fee is non-refundable.

Cancellations made less than 24 hours before the scheduled beginning of the service will result in the forfeiture of the 10% deposit and may incur additional fees, except under special circumstances. Any refund requested after the cancellation deadline will be considered at our discretion.

The Client is responsible for contacting us to request any applicable deposit refund.

Where we cancel a service, other than in circumstances described in Section 4.3, we will provide notice within a reasonable amount of time before the scheduled drop-off time. The 10% deposit will be refunded where the cancellation is not the result of the Client's behaviour or actions. The 1% booking fee remains non-refundable.

4.2 Rescheduling

The Client may reschedule their appointment at any time before the 24-hour cancellation deadline. Upon rescheduling, the 10% deposit will be transferred to the new appointment.

Rescheduling less than 24 hours before the scheduled beginning of the service may result in the forfeiture of the 10% deposit and may incur additional fees. Any rescheduling request made after this deadline will be considered at our discretion.

4.3 Being Late

The Client is required to provide reasonable notice if they expect to be late for their scheduled appointment.

A delay of more than 30 minutes beyond the scheduled drop-off time (the "grace period"), without reasonable prior notice, may be treated as a forfeiture of the 10% deposit and the appointment time.

In these circumstances, rescheduling will be at our discretion and may be subject to additional fees. The 1% booking fee remains non-refundable.

5. Customer Responsibilities

Customers are expected to:

• Provide accurate information about the service requested.

• Ensure access to the motorcycle where services will be rendered.

• Remove personal belongings from the vehicle before the service begins. We are not responsible for any lost or damaged personal items.

6. Service Limitations

We strive to provide high-quality motorcycle detailing services but may not be able to remove all stains, blemishes, or defects. Some conditions may be beyond our capabilities (e.g., deeply ingrained stains, permanent damage). We will notify you if such limitations exist before, during, or upon completion of the service.

7. Liability

Curated - Specialised Detailing is not liable for:

• Any pre-existing damage to the motorcycle.

• Damage resulting from poor maintenance or existing conditions (e.g., rust, dents, scratches).

• Items left in/on the vehicle during the service.

We will take every precaution to protect your vehicle during the service. Any claims of damage must be reported within seven days after the service is completed.

8. Refunds

Deposits and the circumstances for refunds of deposits are outlined in sections 2.1 and 4.

Refunds or re-services will be considered on a case-by-case basis and provided at our discretion. Any request for a refund must be brought to our attention by the Client within seven days after the service is completed. 

9. Refusal of Service

We reserve the right to refuse service while complying with applicable state and federal anti-discrimination legislation and consumer law. Reasons for refusing service may include the Client posing a safety risk for staff or other clients, the Client displaying abusive behaviour or language, or the Client previously breaking our terms (e.g. not arriving to or being late to previous service appointment(s) with no notice or notice outside our grace period, as described in section 4). 

10. Gtechniq Guarantee

This section is applicable to a Client scheduling a service with us which involves the application of Gtechniq ceramic coating. 

As a Gtechniq Accredited Professional Applicator we can offer the Gtechniq 9-year guarantee on Crystal Serum Ultra (CSU). We offer an inspection and maintenance wash for every 12-months of this guarantee, starting from the day the eligible Gtechniq ceramic coating is applied by us.

It is the Client’s responsibility to book and ensure the follow-up appointments are within the appropriate timeline as per the Gtechniq guarantee.

10.1. OEM Paint - Gtechniq Guarantee 

While we will apply ceramic coating to various areas of your motorcycle as described to you before, during or after the service, it should be noted that the Gtechniq Guarantee applies to OEM paint finishes only. Therefore, parts such as, but not limited to, aftermarket fairings, aftermarket carbon fiber pieces, and custom paint will not be covered in the event of a claim under this guarantee.

10.2. Maintenance - Gtechniq Guarantee 

It is recommended that the Client maintain their Gtechniq coating with appropriate Gtechniq products. Specific damage caused by non-Gtechniq products is an exclusion from the Gtechniq guarantee. 

Full Terms and Conditions for the Gtechniq guarantee can be found on their website (https://www.guarantee.gtechniq.com.au/terms-conditions).

11. Photos

By agreeing to these terms, you are agreeing to us taking photos of your motorcycle. These photos may be used at any time by Curated - Specialised Detailing for a variety of purposes, which may include: social media posts, website content, and advertisement. Identifying factors, such as licence plates, will be blurred or otherwise omitted from images when used for these purposes. 

12. Confidentiality and Privacy

Your submission of personal information through www.curated-md.com.au or any other avenue of direct communication with us is governed by our Privacy Policy. To view our Privacy Policy please visit: www.curated-md.com.au/privacy-policy.

13. Changes to Terms

We reserve the right, at our sole discretion, to update, change or replace these Terms of Service at any time. Changes will be posted on our website and become effective immediately. Your continued use of our services following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

14. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these terms or the service provided shall be resolved in the jurisdiction of Victoria, Australia.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Curated - Specialised Detailing

Cheltenham, VIC, 3192

info@curated-md.com.au

+61405020203

Last Updated: 10/08/26